How To Set Up The Camera
1. Download and Install the App
a. Make sure your mobile devices are connected to the network properly (Wi-Fi)
b .For Android phone users, download the free app by searching “YCC365” in “Google Play Store” or scanning the QR-Code on the camera package.
c. For iPhone or iPad users, download the free app by searching “YCC365“ in “App Store” or scanning the QR-Code on the camera package.
2. Connect the Cloud IP Camera
a. Open your APP “YCC365”, register a new account or log in your old account
b. Add the camera device (You can choose four ways to add your camera)
c. When your add your camera, please put your camera in a place where the wifi signal is stable (Put your phone and camera closer)
Cannot Connect To WIFI Successfully?
1.Please make sure the WIFI Password is correct.(Our Camera Only Support 2.4Ghz Wifi)
2.Please make sure the router signal is stable (place IP Camera close to your router for first connection is Recommended).The Camera will not work on a 5Ghz wireless standard at this time. If you have a dual-band router, be sure to segregate your wireless channels and connect the Camera to the 2.4ghz channel.
3.Please check that your wifi name and password do not have special symbols, our camera can only recognize English letters and numbers..
Check The IP Camera: please make sure the IP Camera send Waiting for connection message after the plug. If not, we need to reset the Camera.
Reset is used to boost the IP Camera system, which become more efficient to accept the unknown router and connect it.
Reset will erase all user settings including WIFI information, access password, alarm information, arming zones information.
Find the reset hole at the bottom of the device, and then use needle to insert it, press it more more than three seconds after hearing “di” sound, when hearing ‘Reset to be defaulted setting’ sound, then camera reset successfully.
3.After the reset, user can start to connect it by WIFI.
FAQ -Cloud Storage Wifi Camera
1）Have to buy cloud storage service?
This camera has cloud storage and ordinary card storage capabilities, do not want to buy cloud storage, you can insert a sd card for recordings.
2）What can we do when the camera be stolen?
Do not worry,camera with cloud storage capabilities, video stored in the cloud server, the camera was stolen, the videos can be found by cloud storage account.
3）Does cloud storage camera can support recording for SD Card and cloud storage at the same time？
Yes. Support SD Card and cloud storage recordings at the same time if you put SD Card and purchase cloud storage service
4）Which cloud service company you use？Is it free ？
We use Amazon cloud server. Yes we offer 15-day-long cloud service,everyone can enjoy the cloud storage service for free,after that you can choose to pay for the service with a low cost.
5）How to protect privacy of individual from Cloud?
The server Is Amazon cloud,support US-EU Safe Harbor and ISO/IEC27001:2013，it with High safety certification
1.All items carry a 1 year manufacturer warranty,please set your mind at rest to purchase.
2.If you have any other concern or are not satisfied in any regard, please do not hesitate to contact us, we will try our best to solve your problem.
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*ESTIMATED SHIPPING TIME
7-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time and this is just an estimate.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
RETURN & REFUND POLICY
Your satisfaction is our #1 priority. Therefore, would like to inform you that our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards * Downloadable software products * Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer contact us at email@example.com and we will guide you through necessary steps. There are certain situations where only partial refunds are granted: (if applicable) * Book with obvious signs of use * CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so. . Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should email us first and we will guide you through steps to mail your product. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.